Transparency & Consumer Information

THE TEXAS REAL ESTATE COMMISSION (TREC) REGULATES REAL ESTATE BROKERS AND SALES AGENTS, REAL ESTATE INSPECTORS, EASEMENT AND RIGHT‐OF‐WAY AGENTS, AND TIMESHARE INTEREST PROVIDERS. YOU CAN FIND MORE INFORMATION AND CHECK THE STATUS OF A LICENSE HOLDER AT  WWW.TREC.TEXAS.GOV. 

According to Figure: 7 TAC §56.200(c) TEXAS RESIDENTS: CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE COMPANY OR RESIDENTIAL MORTGAGE LOAN ORIGINATOR LICENSED IN TEXAS SHOULD SEND A COMPLETED COMPLAINT FORM TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING (SML): 2601 N. LAMAR BLVD., SUITE 201, AUSTIN, TEXAS 78705; TEL: 1-877-276-5550. INFORMATION AND FORMS ARE AVAILABLE ON SML'S WEBSITE: SML.TEXAS.GOV.

If you have questions or issues about the activities of a license holder, the complaint process, or the recovery trust account, please visit the website or contact us at:

TEXAS REAL ESTATE COMMISSION

P.O. BOX 12188

AUSTIN, TEXAS 78711-2188

(512) 936-3000

Effective Date: May 2026

At Brooke Alvarez Home and Mortgage we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing or using our website, you agree to the practices outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

1. Information We Collect

We collect various types of information when you interact with our website or services. This may include: Personal Information: When you contact us, apply for a loan, or request services, we may collect personal details such as your name, address, phone number, email address, date of birth, social security number (for loan applications), financial information, employment details, and other relevant data. Non-Personal Information: We may collect non-identifiable data, such as browser type, IP address, device type, and browsing activity on our website, through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes: To Provide Our Services: To process loan applications, offer mortgage advice, provide support, and communicate with you regarding your application status. To Improve Our Website and Services: We analyze website usage to enhance functionality, user experience, and content personalization. Marketing & Communication: We may use your information to send you updates, promotions, or newsletters related to our mortgage services. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Legal and Regulatory Compliance: To meet our legal obligations and protect against fraud, we may need to share your information with regulatory bodies, legal authorities, or other necessary third parties.

3. How We Protect Your Information

We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission or storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in offering our services. These providers may include: Loan servicers, Mortgage insurers, Credit bureaus, Regulatory authorities, etc. We ensure that these third parties are bound by contractual obligations to protect your information and use it solely for the purpose of assisting us in delivering services to you.

5. Your Rights and Choices

You have certain rights over your personal data: Access & Update: You may request access to your personal data and request corrections to inaccurate or outdated information. Opt-Out: You may choose to opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us. Deletion: In certain circumstances, you may request the deletion of your personal data. However, please note that we may need to retain certain data for legal or regulatory purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data on your website usage, personalize your experience, and analyze traffic. For more information on how we use cookies and how you can manage them, please see our Cookie Policy.

7. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe we may have collected information from a minor, please contact us immediately so that we can delete the information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Brooke Alvarez Home and Mortgage or Traditions Mortgage Group

[email protected]

We use cookies on this website to enhance your user experience, provide personalized content, analyze our traffic, and support marketing efforts. Cookies are small data files stored on your device that help us understand how visitors interact with our site and allow us to improve functionality, performance, and user satisfaction. Some cookies are essential to the operation of the website, while others help us tailor your experience based on your preferences, device type, or browsing behavior. These may include:

- Strictly Necessary Cookies: Required for core functionality such as page navigation and secure areas.

- Performance Cookies: Help us understand how visitors use our website so we can improve it.

- Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

- Marketing Cookies: Used to deliver relevant ads and track effectiveness of campaigns.

By continuing to use this site, you consent to the use of cookies as described in our Privacy Policy. If you prefer, you can manage or disable cookies at any time through your browser settings, though this may impact the functionality of the site. We respect your privacy and are committed to transparency in how your data is handled.

By accessing and using this website, you agree to abide by the following Terms and Conditions. This website is owned and operated by Brooke Alvarez Home and Mortgage, powered by Traditions Mortgage Group. Please read these Terms carefully before using the website. If you do not agree with these Terms, please refrain from using this website.

1. Use of Website

You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of, or restrict or inhibit the use of this website by any third party. You may not use this site in any way that could damage, disable, or impair its functionality.

2. Services Provided

We provide mortgage services, including loan origination, refinancing, and mortgage consultation. The information provided on this website is for general informational purposes and does not constitute financial, investment, or legal advice. For professional advice, please consult a qualified advisor.

3. Account Registration

To access certain services, you may need to create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login details and for any activities under your account.

4. Intellectual Property

All content, logos, trademarks, and materials on this website are the property of Brooke Alvarez Home and Mortgage and Traditions Mortgage Group or its licensors. You may not copy, modify, or distribute any of this content without prior written consent.

5. Limitation of Liability

We strive to ensure the information on this website is accurate; however, we make no warranties or representations about the accuracy, reliability, or completeness of the content. In no event will Brooke Alvarez Home and Mortgage and Traditions Mortgage Group be liable for any damages arising from the use or inability to use this website.

6. Privacy Policy

By using this website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy for more details.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. We encourage you to review their terms and privacy policies before interacting with them.

8. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page, and the updated date will be reflected at the top of the page. By continuing to use this website, you agree to accept any changes made to these Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Texas, without regard to its conflict of law principles.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at: Brooke Alvarez Home and Mortgage or Traditions Mortgage Group at [email protected]

The information provided on this website and through our social media channels is for informational purposes only. It does not constitute an offer to lend or a guarantee of loan approval. All mortgage services are subject to credit approval and eligibility requirements. We are licensed and regulated by the Texas Department of Savings and Mortgage Lending. Traditions Mortgage Group NMLS #1824987. Brooke Alvarez NMLS #1314369. For additional information or inquiries, please contact us directly at www.traditionsmg.com.

Traditions Mortgage Group is dedicated to making our website accessible to everyone, including individuals with disabilities. To report a problem or request an accommodation, please contact Click Here. In your message, please include the web page address or URL and the specific problems you have encountered.